Customer Support Representative

Customer Support Representative в Miro.

What you’ll do:
• Be a power user of Miro and acquire a thorough understanding of our product and internal systems
• Critically analyze and respond to customer inquiries while proactively ensuring the stability of Miro’s major functions and systems in seamless collaboration with developers and function leads
• Collaborate within and outside of your team to support broader business objectives
• Lead or participate in projects to improve our internal team or external company processes

What you’ll need:
• High proficiency in written English (С-1/С-2). The ability to speak fluently will be a plus point
• An effective collaborator; supportive of other team members in their success
• Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in written communication
• Ability to work in a fast-paced environment, learn quickly and adapt to a changing product
• Ability to monitor the progress of your projects and anticipate roadblocks
• 1-3 years of experience in a customer service based role in tech or hospitality industries. SaaS experience is a huge plus

Откликнуться на сайте компании: https://miro.com/ru/careers/vacancy/4330417002/

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